Ft. Lauderdale, Hollywood, Davie, Tamarac, FL, Florida

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Fraud Prevention Tools

Debit Card Security

Debit card fraud continues to be on the rise. Below are some simple tips to protect yourself:
  • Update your contact information with the Bank. Your current information will be required to contact you about a suspicious charge.
  • Keep the Bank’s phone number in a separate location from your purse or wallet in case these are stolen and you need to contact us.
  • Check your Bank account regularly. You should check every transaction to make sure you recognize it and that you were the one who made the purchase. Don’t just look for large sums of money. Often fraudulent transaction amounts are small across a number of accounts.
  • Consider using your credit card online versus your debit card.
  • Be cautious about disclosing your account number over the phone unless you know you’re dealing with a reputable company.
  • Never put your account number or PIN on the outside of an envelope or other papers that could be easily lost or seen.
  • Don't carry your PIN in your wallet or purse or write it on your debit card.
  • Protect your PIN and never give it to anyone. Don’t use your address, birthdate, phone or Social Security number as your PIN.
  • Carefully check ATM or debit card transactions before submitting; the funds transfer quickly out of your account.
  • Stay away from ATMs that appear dirty or in disrepair. At best, such ATMs may not work when used, and at worst, may be fake machines set up to capture card information.
  • Do not use ATMs with unusual signage, such as a command to enter your PIN twice to complete a transaction.
  • Watch out for ATMs that appear to have been altered. If anything on the front of the machine looks crooked, loose or damaged, it could be a sign that someone attached a skimming device. A skimming device is a small electronic device used to swipe and store hundreds of victims’ card numbers. This equipment captures magnetic stripe and keypad information when you input your PIN at ATM machines, gas pumps, restaurants, or retailers.
  • Avoid using the ATM if suspicious individuals are standing nearby. Criminals may try to distract you as you use the machine to steal your cash, or watch as you type your PIN.
  • Be aware that if your card gets stuck in the machine and someone approaches to help, it may be a scam. A criminal may be trying to watch as you enter your PIN code. If your card gets stuck in the machine, call the bank promptly to report the incident.
  • As you key in your PIN, cover the keypad with your other hand to block anyone, or a camera, from viewing the numbers you are typing.

Computer Security

To help prevent against fraudulent activity, Valley Bank recommends that you follow these procedures:

  • Ensure that you are using up-to-date anti-virus, anti-spam and anti-spyware programs.
  • Never open an unexpected attachment in an e-mail, even if it looks like it’s from a friend. It could contain a virus or spyware.
  • Never check the "remember me on this computer" box when using someone else’s computer and visiting websites where user names and passwords are required.
  • When shopping online, make sure the site’s URL has a padlock icon and/or contains an "s" after "http," both of which indicate the site is secure.

Your transactions are safe. Valley Bank works with cutting-edge technology partners to ensure that the most secure environment is made possible for our valued customers. We offer you worry-free Online Banking. You can be completely confident of the following security measures:

Secure Communications
Our system ensures that data exchanged between your PC and our computers are encrypted with 128-bit encryption – the strongest encryption available. Encryption is accomplished through Secure Sockets Layers (SSL), which utilizes mathematical formulas to "encrypt" or hide information from prying eyes on the Internet. Additionally, if SSL detects that data was added or deleted after you sent it to the bank, the connection will be severed in order to guard against any tampering. The most popular browsers have the SSL security feature included.

Secure Environment
Our computer system does not connect directly to the Internet. It is isolated from the network via a "firewall." A firewall is a combination of software and hardware products that designate parameters and control and limit access that outside computers have to the bank’s internal network and databases. You can feel secure knowing that our firewall protects your personal information from unauthorized access.

Secure Login
User IDs and passwords are isolated from the Internet by being stored on Valley Bank’s computer. This way, the passwords and IDs can never be accessed or downloaded by anyone on the Internet. Additionally, user passwords can vary from six to fifteen characters, which means the chance of randomly guessing a password is less than one in one billion! The system also checks for invalid logins and automatically disallows a user after three invalid attempts. This prohibits the "hacker" from gaining access to our system, thus protecting your accounts.

Your Password
You will be responsible for maintaining one of the most important security measures: your password. When you receive your Valley Online password, be sure to keep it a secret. Memorize it, or write it down and keep it in a safe place. It is not recommended you carry your password in your purse or wallet. Make sure no one watches you enter your password and always close your browser when leaving the computer. Make sure that you regularly scan your computer for viruses that could be used the capture password keystrokes. You ultimately hold the key to you password security.

Paper Security

It is also important to keep your paper documents and personal information safe. Here are some tips for protecting this information:
  • Dispose of bills, statements and credit card offers by running them through a cross-cut shredding machine.
  • Never leave bills lying around in plain site in your home. Keep them in a locked safe or file cabinet.
  • Don’t carry pay stubs or health insurance cards with you that have your Social Security number on them.
  • Check your credit report regularly for errors or suspicious activity.
  • Examine your credit card, bank and phone statements and alert companies of any unauthorized charges.
  • Maintain an up-to-date list of your credit cards numbers, expiration dates, banking and investment information and customer service phone numbers.

Unfortunately, fraud is prevalent in the world today. To learn more on how you can prevent having fraud occur to you, visit the following websites:

Bill Payer Customer
Service (866)628-4055
available 24/7